Wellness FAQ
VertaFlow for wellness, salons & fitness studios: your questions
The questions wellness teams actually ask before they switch — pricing, migration, seats, and how the workflow fits.
Wellness, Salons & Fitness Studios questions
› Can I migrate from Mindbody, Vagaro, or Booker?
Yes. We import clients, package balances, appointment history, and gift card balances. Most studios switch over a weekend.
› Does online booking respect provider preferences and room conflicts?
Yes. Per-provider hours, services they offer, and per-room equipment all factor into the available slots a client sees.
› How do package balances work?
Sold at point of sale or online. Balance decrements automatically on each visit. Visible to the client in their portal and to staff at checkout.
› Can I run classes alongside one-on-one services?
Yes. Class schedule with capacity and waitlist, plus individual appointment booking — both share the same client profiles and membership credits.
› How does the card-on-file policy work?
Required at booking (configurable per service). Late-cancel and no-show fees auto-charge per your policy. Clients agree at booking; no awkward post-fact conversations.
› Will it remind my clients before their appointment?
Yes — auto-confirm at booking plus day-before and day-of email reminders with one-tap confirm or release, sent from your studio name so it does not feel automated.
› Do my providers see their own schedule and tips?
Yes. Provider view shows today’s book, this week’s upcoming, commission earned, and tip totals. Read-only by default, with optional self-service rebooking.
› Can I sell memberships with auto-billing?
Yes. Monthly or annual memberships with auto-renewal via Stripe. Credits roll over per your rules, dunning emails fire on failed cards.