Restaurant FAQ
VertaFlow for restaurants & cafes: your questions
The questions restaurant teams actually ask before they switch — pricing, migration, seats, and how the workflow fits.
Restaurants & Cafes questions
› Does this replace OpenTable or Resy?
You can run both. Many restaurants keep their booking channel and use VertaFlow as the CRM layer that unifies guest history across channels.
› How does the loyalty program work without an app?
Guests join by phone number — at the table, at checkout, or from a QR code on the menu. Points or visit credits live in their profile and can be redeemed by your team in seconds.
› Can servers see guest notes from their phone?
Yes. Server view on mobile shows the cover’s history, last server, last order, and allergies. Read-only by default, with manager-controlled edit permissions.
› What about multi-location operators?
Guest profiles unify across locations. A regular at your downtown spot walks into your uptown sister concept and the host already knows them.
› Does it handle private dining BEOs and deposits?
Yes. Build BEO templates, send the proposal, collect deposits via Stripe, and the day-of timeline auto-builds for your event captain.
› How do birthday and anniversary automations work?
Guest enters their birthday during reservation or loyalty signup. Seven days before, your chosen workflow fires — an email or a flag on the next visit they book.
› Will it sync with my POS?
There is no live POS sync today. You can import guest history by CSV from any POS and export back any time, and every tenant gets a real REST API and webhooks to wire up a custom feed. Stripe handles payments natively.
› Can I see my floor in real time during service?
Yes. Live floor view with table status (seated, appetizer, entree, check) updated by servers from their handheld. Managers walk the floor with the picture in their pocket.